We love y’all’s emails.

But let’s make it easier on us all and answer the Qs that we get most FAed. Anything else, hit us up at holler@theoldtry.com.

When will my dang order get here?

“I ordered a print 15 seconds ago and why is it not here yet?”

Slow down, cowboy. Remember when things used to take 6-8 weeks? We're quicker than that, but we’re shipping out of our garage workshop, and we’ve got kids and day jobs. Your order will take a minute, and you’ll get an email with tracking when that happens. But we will promise you a big promise that it will come. 

Approx shipping time-frames (non-holiday season):
Prints / Pennants / MM Stick Frames - stock - within 3 business days of ordering
Presale Prints - TBD depending on how quickly we reach (or don't reach) the minimum
Framed Print - custom - 4-5 weeks.
Certificates - custom: calligraphy - up to 2 weeks
T-Shirts - custom: on-demand - up to 2 weeks, usually less
Pencils / Keychains / Candles - stock - within of 3 business days of ordering
Hats - stock - within of 3 business days of ordering 

Can I exchange this or maybe just return it?

“So, yeah, um, this does not fit me like my other t’s, I need a different size.”
“This print does not match my curtains like I thought it would, can I swap it out?”

We do take returns and exchanges within 30 days - unworn, undamaged, mint-condition. And on the off-chance it arrived to you damaged, let us know. 

Email us at holler@theoldtry.com for more info. 
**Please note we do NOT accept returns / exchanges on custom items unless they arrived damaged - this includes our custom framing and certificates.**

Where’s my shirt?

You might have missed it, but all our t-shirt listings note that they're printed on-demand and can take 2-3 weeks (although it’s usually on the shorter end of that). Because that’s the only way we can offer all the special options that are near and dear to your heart (or your neighbor’s or your boss’s or your cousin’s BFF’s momma’s).

“I got my print from y’all and I love it. But I also ordered a shirt, and it isn’t here."

We’re multi-state. We got shirts printing in Tennessee and certificates being lettered in Massachusetts and in stock items shipping from West Virginia. We shipped your print out first, but the guys down in TN are getting you a shirt. It’ll come soon. They got to print it. Stare at your print. It’ll take your mind off the shirt. Then when you get your shirt, wear it to the framer.

What frame size should I get?

“I want to get my print framed, but Dick’s Food-N-Stuff doesn’t have a frame that’ll fit it. Where can I get one?”

You’ve got a few options when it comes to framing with us:

MM Stick Frames! The quickest, easiest, cheapest method. 

We also offer custom framing on our prints. Each listing has 3 frame colors, with or without a mat. Just check the right boxes. 

Y’all got a store?

Just this one.  

Y’all do custom work?

Matter of fact, yes.

Can I get a bulk discount?

If you order 10 or more prints, sure. Holler at us to arrange.

Can I sell y’all?

If you’re awesome, let’s talk. We're selling through the Faire - easy peasy. Or, drop an email to holler@theoldtry.com. And we'll get you the info you need.