We love y’all’s emails.

But let’s make it easier on us all and answer the Qs that we get most FAed. Anything else, hit us up at holler@theoldtry.com.

When will my dang order get here?

“I ordered a print 15 seconds ago and why is it not here yet?

Slow down, cowboy. Remember when things used to take 6-8 weeks? We’re shipping out of our basement, and we’ve got two kids and day jobs. Your order will take a minute, and you’ll get an email with tracking when that happens. But I will promise you a big promise that it will come. 

Approx shipping time-frames (non-holiday season):
Prints / Pennants - stock - within of 5 days of ordering
Presale Prints - TBD depending on how quickly we reach (or don't reach) the minimum
Framed Print - custom - currently 4+ weeks due to the COVID situation (in normal times, it's typically 3-4 weeks).
MM Stick Frames - stock - within 3 days of ordering
Certificates - custom: calligraphy - up to 2 weeks
T-Shirts - custom: on-demand - up to 3 weeks, usually less
Pencils / Keychains - stock - within of 3 days of ordering
Hats - stock - within of 3 days of ordering 

Can I exchange this or maybe just return it?

“So, yeah, um, this does not fit me like my other t’s, I need a different size.”
“This print does not match my curtains like I thought it would, can I swap it out?”

We do take returns and exchanges within 30 days - unworn, undamaged, mint-condition. And on the off-chance it came to you damaged, let us know. 

Email us at holler@theoldtry.com for more info. 
**Please note we do NOT accept returns / exchanges on custom items unless they arrived damaged - this includes our custom framing, certificates and timbers.**

Where’s my shirt?

You might have missed it, but all our t-shirt listings note that they're printed on-demand and can take 2-3 weeks (although it’s usually on the shorter end of that). Because that’s the only way we can offer all the special options that are near and dear to your heart (or your neighbor’s or your boss’s or your cousin’s BFF’s momma’s).

“I got my print from y’all and I love it. But I also ordered a shirt, and it isn’t here."

We’re multi-state. We got shirts printing in Atlanta and prints printing in Massachusetts. We shipped your print out first, but the guys down in ATL are getting you a shirt. It’ll come soon. They got to print it. Stare at your print. It’ll take your mind off the shirt. Then when you get your shirt, wear it to the framer.

What frame size should I get?

“I want to get my print framed, but Dick’s Food-N-Stuff doesn’t have a frame that’ll fit it. Where can I get one?”

You’ve got a few options when it comes to framing with us:

Two Sticks! The quickest, easiest, cheapest method. 

We also offer custom framing on our prints. Each listing has 3 frame colors, with or without a mat. Just check the right boxes. 

Y’all got a store?

Just this one.  

Y’all do custom work?

Matter of fact, yes.

Can I get a bulk discount?

If you order more than 15 prints, sure. Holler at us to arrange.

Can I sell y’all?

If you’re awesome, let’s talk. We're selling through the Faire - easy peasy. Or, drop an email to holler@theoldtry.com. And we'll get you the info you need. 

Who helped with your SEO?

Kevin Ekmark helped update site optimization to help y’all find us.